\u2022 The return must be sent to Bodega LAUS at Carretera N-240, km 154.8, Barbastro C.P. 22.300 (Huesca), Spain. The customer must pay shipping and return transport costs.<\/li>\n<\/ul>\n2. Rights concerning defective products<\/b><\/p>\n
If the product is not in perfect condition and\/or shows any defect for reasons not attributable to the user, it may be returned in order to be replaced within a maximum of 15 calendar days from receipt of the order. Users have the right to claim the same product that has been delivered to them in perfect condition. If such a product is not available, the company will refund the sum the customer has paid, including shipping costs by the same payment method as used for purchase.<\/p>\n
In the specific case of defective products, or products not corresponding to the order placed by the customer, the customer will not have to pay the costs of returning them.<\/p>\n
3. Refunds<\/b><\/p>\n
Provided the user has complied with the conditions mentioned above, Bodega LAUS will proceed to refund the price paid corresponding to the products returned by the user. In the case of a return due to withdrawal, Bodega LAUS will not pay either shipping or return costs.<\/p>\n
If the requirements included in these General Terms and Conditions are not met, users will have no right whatsoever to the refund of any sum.<\/p>\n
In the case of a partial return, the user will be refunded the sum corresponding to the returned products.<\/p>\n
Bodega LAUS will proceed with the refund on the order using the same method used by the user to pay for the purchase or, if this is not possible, using a method chosen by the winery, ensuring that the user is compensated within 20 days of the collection of the product and after the relevant checks on its condition.<\/p>\n
Conditions for winery tour tickets<\/h5>\n
All holders of tickets involving a visit to the LAUS winery will have to accept the following conditions:<\/p>\n
1.<\/b>\u00a0The tickets will have various security systems. Admission will be subject to having a complete ticket in good condition. Bodega LAUS will have the right to refuse access for the holder of any ticket that is damaged, torn or suspected of being a fake. The winery does not guarantee the authenticity of any tickets not bought via the Bodega LAUS website. Resale of these tickets is not allowed.<\/p>\n
2.<\/b>\u00a0These tickets constitute a licence for the holder to visit the LAUS winery and to enter it once only. The organiser may allow holders to enter once their tour has already begun, offering as an alternative in such cases the chance to join another later tour, depending on the LAUS winery timetable and always subject to availability.<\/p>\n
3.<\/b>\u00a0Once the ticket has been purchased, it cannot be changed, and the cost cannot be refunded unless the event is cancelled. If the event is entirely cancelled or the date changed, Bodega LAUS must refund the price of the ticket. In the case of cancellation, the Organiser must pay the refund within 15 days of the date the event was due to be held. Poor weather conditions and time changes requested by users do not give them any right to a refund of the ticket price.<\/p>\n
4.<\/b>\u00a0Admission rights are reserved and are conditional on having the complete ticket in good condition and for the holder to accept and be bound to comply with the rules of Bodega LAUS and its employees, as well as any conditions demanded for general safety reasons.<\/p>\n
5.<\/b>\u00a0As the right of admission is reserved, Bodega LAUS may refuse holders access and expel them from the site if they do not comply with the instructions of the organisation\u2019s staff, and in cases when it rationally assumes there is going to be a situation of risk or danger for the holders themselves or other attendees, disturbances, or due to states of apparent or potential intoxication. In all cases, holders are responsible for their own actions and omissions causing injury to third parties or damage to property.<\/p>\n
6.<\/b>\u00a0Entering the site with food or drink bought outside is absolutely prohibited.<\/p>\n
7.<\/b>\u00a0Any attempt at fraud, forced entry and\/or damage to private property caused directly or indirectly to Bodega LAUS will give it the right to take any civil and criminal legal measures it sees fit against those responsible.<\/p>\n
8.<\/b>\u00a0All image and intellectual property rights deriving from the event are reserved. The holder may not under any circumstances record or reproduce sounds and\/or images of the event or those attending without written authorisation from the Organiser.<\/p>\n
9.<\/b>\u00a0Possession of this ticket does not give its holder or third parties the right to use it or its content for advertising, marketing or promotional purposes (including competitions, gifts and\/or prize draws) associated with the ticket holder or a third party. Breach of this point will give Bodega LAUS the right to make claims for general losses and damages against any advertiser and\/or unauthorised user.<\/p>\n
10.<\/b>\u00a0Access to Bodega LAUS will imply consent to photographs being taken and other means of recording and\/or reproduction being used without the right to any kind of compensation for this, whatever their subsequent use.<\/p>\n
11.<\/b>\u00a0Bodega LAUS guarantees the protection of your personal data and reserves the right to use the data provided to improve its sales system and to achieve any other legitimate purpose. It is requested in order to streamline the purchasing process. Any claim must be accompanied by presentation of this ticket.<\/p>\n
12.<\/b>\u00a0Bodega LAUS may cancel or amend any of the above conditions due to the type and\/or unusual nature of the event. In such a case, it will inform the public attending via the channels it considers appropriate.<\/p>\n